If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Au Jewellers) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

 

 

If you experience a delivery that is lost/missing/undelivered a claim will need to be made within 7 Days.

 

When placing your order please make sure that you specify the correct delivery address as Au Jewellers  take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or an outbuilding.

 

Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address. Visit our FAQ page for more details.